Last Updated: [13 June 2026]

At Oenum, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a replacement or return subject to the conditions outlined below.

1. Eligibility for Returns & Replacements

You may request a return or replacement if:

• The product was delivered damaged.
  
• The product received is defective.
  
• You received an incorrect product.
  
• The product is missing parts or accessories.
  
• The product does not match the description provided on our website.

Requests must be submitted within 7 days of delivery.

2. Conditions for Approval

To qualify for a return or replacement:

• The product must be unused and in its original condition.
  
• Original packaging, tags, manuals, and accessories must be included.
  
• Proof of purchase or order confirmation must be provided.
  
• Images and/or videos of the issue may be required for verification.

Failure to meet these conditions may result in rejection of the request.

3. Non-Returnable Items

The following items may not be eligible for return or replacement:

• Customized or made-to-order products.
  
• Products damaged due to misuse, negligence, or improper installation.
  
• Products showing signs of wear and tear after use.
  
• Products returned without original packaging.
  
• Clearance or final-sale items (if applicable).
  

4. Reporting a Problem

To initiate a return or replacement request, please contact us with:

• Order Number
  
• Customer Name
  
• Contact Information
  
• Description of the issue
  
• Supporting photos or videos
  

Contact Details:
Email: support@oenum.in

5. Inspection and Verification

Once your request is received:

1. Our team will review the submitted information.
   
2. Additional details may be requested if necessary.
   
3. The claim will be approved or rejected after verification.
   
4. You will be informed of the decision via email, phone, or WhatsApp.
   

Typical review time: 3- 4 business days

6. Replacement Process

If your request is approved:

• A replacement product will be shipped to your registered address.
  
• Shipping timelines may vary based on location and product availability.
  
• Replacement orders are subject to stock availability.
  

If the product is unavailable, alternative solutions may be offered.

7. Return Pickup

Where applicable:

• A pickup may be arranged by our logistics partner.
  
• Customers should ensure the product is securely packed.
  
• If pickup service is unavailable, customers may be requested to ship the product to a designated address.
  

Shipping instructions will be shared after approval.

8. Refund Policy

If a refund is approved instead of a replacement:

• Refunds will be processed using the original payment method whenever possible.
  
• Processing time may vary depending on the payment provider.
  
• Applicable shipping charges may or may not be refundable.
  

Estimated refund timeline: 6-7 business days

9. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped:

• Cancellation requests may not be accepted.
  
• The order may instead be handled under the Return & Replacement Policy.
  

10. Products Damaged During Transit

If your package appears damaged during delivery:

• Take photos of the package before opening.
  
• Record an unboxing video whenever possible.
  
• Report the issue within 24–48 hours of delivery.
  

Claims reported after this period may not be eligible for resolution.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Oenum shall not be responsible for delays, losses, or additional charges arising from incorrect address information provided by the customer.

12. Abuse of Policy

We reserve the right to reject claims that:

• Contain false information.
  
• Show evidence of misuse.
  
• Violate the terms of this policy.
  
• Involve repeated fraudulent requests.
  

13. Policy Updates

Oenum reserves the right to modify this Return & Replacement Policy at any time without prior notice.

Any changes will be effective immediately upon publication on this page.

14. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

- Email: support@oenum.in
- Address: Oenum Bharat Private Limited, Godown No. 9/5, E Block, JR Complex, Main Mandoli Road, Melaram Farm House
- Website: www.oenum.com

By placing an order on Oenum, you acknowledge that you have read and understood this Return & Replacement Policy.